Since February 1994 · Birmingham, Alabama

Thirty-Two Years of Alabama Yards

Two brothers started this in February 1994. We spent most of the next seven years as the top-selling Dog Guard dealership in the country, then walked away from it in 2001 over equipment we could no longer stand behind. What we did next is the reason we can still service a fence we did not install.

32+ Years in Business
Nearly 10,000 Dogs Trained
800+ Reviews at 4.9 Stars
Since 2002 Authorized Pet Stop Dealer

A local company that never got bought, sold, or franchised.

Pet Stop of Alabama is owned and operated by Rob McDonald in Birmingham. It started in February 1994 as a two-brother operation and it is still small enough that the owner answers the phone. In three decades we have installed and trained on nearly ten thousand dogs across Jefferson, Shelby, and the surrounding counties.

We are an authorized Pet Stop dealer, not a franchise, so there is no call center to route you through and no regional manager to escalate to. The person who quotes your yard is the person who stands behind the work.

How we got here

Thirty-two years, two brands, and a decision in 2001 that still shapes how we work.

February 1994

It started as Proline Underground Fencing

Keith and Rob McDonald started a pet containment company in Birmingham called Proline Underground Fencing, selling a product that no longer exists. The business was reincorporated as McDonald Brothers, Inc. around 2010, and that is still the legal name on our paperwork.

Later that same year we signed on as the central Alabama dealer for Dog Guard Out of Sight Fencing, manufactured by Sunward Electronics. That is where we learned the trade.

Keith and Rob McDonald in 1998, four years into Pet Stop of Alabama
Keith and Rob, 1998. Four years in.
1996 to 2001

The number one Dog Guard dealership in the country

We were the top-selling Dog Guard dealership in the United States for six of seven years. Not the top in Alabama. The top anywhere.

Those years produced a wall of plaques that is still hanging in the office. Two of them are below.

Dog Guard Dealer of the Year award for selling the most systems nationally in 1996 Dog Guard Honorary E Award naming Keith and Rob McDonald National Sales Leader for 2000
Dealer of the Year for 1996, and National Sales Leader for 2000.
2001

We walked away, and 1,200 families were the problem

By 2001 the equipment was failing more than we could defend and the technology had stopped keeping pace. You cannot sell something you no longer trust in somebody's yard, so we decided to leave.

That decision came with a bill. We had roughly 1,200 Alabama families running Dog Guard systems we had installed ourselves. Walking away from the brand meant walking away from the ability to service them, and that was not something we were willing to do.

So before we gave notice, we went looking for a way to keep servicing them.

2001 to 2002

The question that built our service business

Months earlier a company called Perimeter Technologies had reached out and sent us a sample receiver, which had been sitting untested on a shelf. When we finally put it on a dog it performed better than what we were selling.

Then we found out who ran it. Perimeter's president was John Purtell, the man who founded Invisible Fence in 1976 and, with it, the entire pet containment industry.

We asked Perimeter whether they could build a receiver compatible with the Dog Guard systems already in our customers' yards, so those 1,200 families would not be stranded. Six weeks later a working sample arrived.

In 2002 we became an authorized Pet Stop dealer, and we have been one ever since.

GentleSteps training certification for Rob McDonald signed by John Purtell, President
Purtell's signature, on Rob's GentleSteps certification.
2007

Converting other companies' systems

What we built to protect our own customers turned into a specialty. In 2007 Pet Stop recognized us nationally for outstanding development of competitive system conversions, meaning we had become the dealer other people's customers came to when their original installer would not help them.

We still take those calls. Wire breaks, collar problems, and training questions on systems from brands we do not sell are ordinary work here.

Pet Stop national award for outstanding development of competitive system conversions, 2007
Recognized nationally, 2007.
2004 to today

Same town, same phone number

We have run this out of the Birmingham area the entire time, and the number on the vans in 2008 is the number that rings today: (205) 982-5196.

Keith stepped back from daily operations in late 2022 and left the business in 2023 to pursue other work. Rob has run it since.

Two Pet Stop of Alabama service vans parked at a Birmingham area home
Two vans at a job, Birmingham.
2006 to 2024

Still at the top of the network

Pet Stop's Top Dog Club recognizes elite sales performance across the national dealer network. Our first was 2006. The most recent is 2024, and there are a good many in between, along with a national award in 2008 for the largest territory growth in the country.

Pet Stop Top Dog Club awards for 2022 and 2023 presented to Rob McDonald Pet Stop Top Dog Club award for 2024 presented to Rob McDonald
Three of the more recent ones: 2022, 2023, and 2024.

Who actually shows up

There are three of us. When you call during business hours, you get one of us, not an answering service.

Rob McDonald, owner of Pet Stop of Alabama

Rob McDonald

Owner

Co-founded the company in 1994 and has run it alone since 2023. GentleSteps certified since 2011. He walks and quotes most yards himself, so the person who priced the job is the person the crew answers to.

Philip Maxwell, lead field technician at Pet Stop of Alabama

Philip Maxwell

Lead Field Technician

Runs installations and service calls across the Birmingham metro. Wire break locating is most of what he does, and he is faster at it than anyone we have had.

Jordan Ellis, technician at Pet Stop of Alabama

Jordan Ellis

Office and Field Technician

Splits time between the office and the field, so the person who takes your call is often the person who works on your system. Been with us across two stretches since 2018.

Pet Stop of Alabama office at 2010 Old Montgomery Highway Suite P in Birmingham
2010 Old Montgomery Highway, Suite P. Visits by appointment, because we are usually out in somebody's yard.

What has not changed since 1994

1

We service what we sell, and what we did not sell

It started as a promise to 1,200 Dog Guard families in 2001 and we never dropped it. If you have a fence from another company and your installer has stopped answering, call us.

2

The training matters more than the hardware

Burying wire is the easy part. What keeps a dog home is the two weeks of training after it. We use GentleSteps, we start every dog at the lowest setting, and if a dog gets frightened we stop and back up rather than push through.

3

Referrals are the whole business model

More than seventy percent of our new customers come from someone who already has one of our fences. We have never found anything that works better, and it depends entirely on the last job going right.

Let us take a look at your yard

Free estimate, and a real person on the phone. Most Birmingham-area installs are finished within a week of the quote.

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