Current Customer Support and Service

Welcome to Pet Stop Pet Fence Systems of Alabama customer support!
Our team of local Alabama Professional Dog Fencing experts are ready to assist.

If you are already a customer and want to try to troubleshoot a fencing problem yourself before scheduling a visit, Below you will find free downloads of all the manuals for your Pet Stop® or Perimeter® brand pet containment and training products, as well as other instructional documents and warranty information.


Call Us Today 205- 982-5196

Step by step, you can find your issue here

  • Is your dog escaping or challenging the fence often?
  • Is the wire break alarm sounding from your fence transmitter?
  • Do the receiver batteries appear to be dead?
  • Are the light son the fence transmitter out?

If you’re experiencing any of these issues, you might be able to troubleshoot the problem yourself by following our handy step-by-step troubleshooting method!

General Self-Help Fence Troubleshooting Tips:

First, check to see if your receiver collar beeps at the edge of the yard.

The easiest place to know and test where the boundary wire is located is probably your driveway. The collar should beep about 4-6 inches from the wire.

If it beeps, then we know:

  • the batteries are still good
  • the transmitter is sending out its signal
  • the dog collar is hearing the transmitter’s signal

If it does beep, but only VERY close to the wire:

There may be a problem with your wire or transmitter.

If it does beep, but only VERY close to the wire:

  • When did you last replace the batteries? You might need to purchase new batteries.

Another check worth doing (if there is no beep at the wire) is to move the receiver close to the transmitter and see if you can get a beep – that would show a live battery and active collar.

Pet Stop Pet Fence Systems of Alabama

Call Us Today 205- 982-5196
2010 Old Montgomery Highway, Suite P
Birmingham, Alabama 35244

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Alabama Service Area

Saint Clair, Jefferson, Shelby, Blount, Cullman, Bibb, Walker, Chilton, Tuscaloosa, Winston, Marion,